Refund & Returns

Returns & Refunds

Thanks for shopping at Ship Store Malaysia.

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

-It is within seven (7) days from the delivery date.
-You have proof of purchase (order number, buying invoice, delivery note, bank statement).
-The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
-The product must not have been used or installed or had any data inputted.
-All sealed items must not be opened.  

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

 

  • You may want to return your order due to any of the following reasons:


    Reasons


    Damaged
    The product is damaged in delivery

    Defective
    The product does not function as described in its manufacturer specification

    Incorrect/wrong item
    Not the product the customer ordered (e.g. wrong size or wrong model)

    Missing items/parts
    Missing items/parts as indicated in the packaging

    Website error
    The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
     

 

Sale items
Sale items can be refunded.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (or your credit card). You will receive the credit within a certain amount of days, depending on your bank or card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

How To Return Your Item
To return an item to us, please mail it to the following address:

ShipStoreMalaysia.

No. 31, Persisiran Laman Setia 7,
Taman Laman Setia,
Setia Business Park,
81550, Nusajaya,
Johor, Malaysia

Email :  sales@shipstoremalaysia.com 
Tel:  +607 509 5599 / 509 5015 / 509 5178 / 509 5057
Fax: +607-509 5026 / 509 5024

 

You can also contact us if you have any questions.

Contact Us
If you have any questions on how to return your item to us, contact us.